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PCMH Summit Offers Practical Steps to Achieving Transformation

May 11, 2012

Blue Cross and Blue Shield of Louisiana, in conjunction with the newly established Louisiana Primary Care Medical Home (PCMH) Institute, hosted the Achieving Practice Transformation Summit April 16 and 17 at the Roosevelt New Orleans Hotel.  The purpose of the summit was to provide guidance in the process of transitioning to a Patient-Centered Medical Home, a daunting task if attempted alone.  The summit attracted more than 100 primary care providers, public health leaders, trade association members, and other primary care transformation stakeholders.    

The Louisiana PCMH Institute is a public-private partnership formed to bolster medical home delivery across the state. Its membership includes the Louisiana Primary Care Association, the Louisiana Health Care Quality Forum, the Department of Health and Hospitals, the Louisiana Academy of Family Physicians, the Louisiana Rural Health Association and Blue Cross, and the Louisiana Public Health Institute.

The two-day event involved a keynote session and a day of intensive workshop instruction. Keynote speaker, Dr. Paul Grundy, president of the Patient Centered Primary Care Collaborative in Washington, D.C., was recently awarded the Health Quality Award by The National Committee for Quality Assurance for his work with PCMH.

 Dr. Anjum Khurshid, Director, Crescent City Beacon Community; Alan Mitchell, Senior Program Manager, Primary Care Development Corporation (PCDC); and Dr. Keith Winfrey, Chief Medical Officer, NOELA Community Health Center shared their experiences working together to transform primary care practices within the Greater New Orleans area and presented on driving care transformation through practice coaching. 

Other presenters examined and illuminated aspects of care delivery transformation, including: Dr. David Carmouche, medical director, Consortium of Southeastern Hypertension Control (COSEHC); Dr. Ido Schoenberg, chairman and CEO, American Well Corporation; and Bill Whitely, CEO of aTherapy. Break-out sessions addressed patient and health literacy, diabetes complications management and an overview of the quality advancement services of the National Committee for Quality Assurance (NCQA).

The second day of workshops included six hours of NCQA instruction to cover recent changes in new standards.   NCQA, in response to stakeholder recommendations and the experience of more than 1,500 NCQA-recognized primary care practices, has renovated its patient-centered medical home recognition program. The 2011 standards are more patient-centered with significant emphasis on planning, managing and coordinating care for patients. The faculty covered those new standards, examined scoring criteria and reviewed documentation needed to advance applications toward becoming an NCQA-recognized medical home. 

The summit concluded with a CCBC Clinical Seminar, Ochsner Diabetes Boot Camp , which is a CCBC funded Quality Improvement initiative.  The Boot Camp was led by Dr. Pedro Cazabon and CME’s were offered by Ochsner’s Continuing Education Department.

The CCBC Clinical Seminars were developed due to a desire to create a community of learning between Beacon participants and other Primary Care Physicians, enabling them to highlight and share learning and best practices in Diabetes and Cardiovascular Health.   

Providers from the surrounding community learned what the Diabetes Boot Camp model is and what resources are needed to structure such a program.  Additionally they learned how their diabetic patients might benefit from Diabetes Boot Camp participation, and how it fits into a Medical Home care delivery model.

Dr. Cazabon offered providers the opportunity to observe the Diabetes Boot Camp first hand during   Thursday clinics at the Ochsner main campus.  Providers will be visiting and observing the interaction and operations of the Boot Camp weekly throughout the month of May.