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New Orleans' First Care Coordination and HIE System Unveiled

November 14, 2012

NEW ORLEANS - Today, New Orleans publicly unveiled a new care coordination system for our region, which is enabled by the Greater New Orleans Health Information Exchange (GNOHIE), thus becoming the city’s first Health Information Exchange (HIE).

Louisiana Secretary of the Department of Health and Hospitals Bruce Greenstein joined City Health Commissioner Karen DeSalvo, community partners, and local public health leaders in doing a live demo of the GNOHIE at the Daughters of Charity Health Center in Bywater.

The GNOHIE is a community-shared HIT infrastructure that will facilitate care coordination and chronic disease management by enhancing information and process linkages across the health system to improve the quality of care. The GNOHIE is linked to electronic medical records and health information systems of community health clinics and hospitals to allow seamless exchange of health information in a HIPAA-compliant, encrypted and secure manner to benefit patient care while maintaining the privacy and confidentiality of personal health information.

“The care coordination system is transforming healthcare delivery through the GNOHIE and provides a better quality of care for all citizens in the Greater New Orleans area,” said Dr. Anjum Khurshid, Director of Crescent City Beacon Community.  “This new system is another successful initiative under the Crescent City Beacon Community program, which we could not have achieved without our many partners at the state, city, clinics and hospitals we’ve worked so closely with. Because of all their hard work, we’re proud to be one of the first communities in Louisiana, and one of the few in the country, to successfully launch a care coordination system of this nature.” 

The GNOHIE makes it possible for healthcare providers in the region to work together to provide more patient-centered care through secure use and sharing of health information in a way that protects patient privacy and confidentiality. Patients who consent to have their medical records shared electronically by authorized health care providers allows for their providers to have a more complete health picture – including medical history, medications and test results, as well as improve the healthcare providers ability to share information with other providers patients see so they can better coordinate the care they provide.

Currently, the Interim LSU Hospital along with the following clinics are partnered in the exchange:  

  • Common Ground Health Clinic
  • Daughters of Charity Services of New Orleans
  • EXECLth, Inc.
  • Healthcare for the Homeless (City of New Orleans Health Department)
  • Jefferson Community Healthcare Centers
  • Mary Queen of Vietnam/New Orleans East, Louisiana Community Health Center
  • NO/AIDS Task Force
  • Odyssey House Louisiana
  • Access Health Louisiana
  • St. Thomas Community Health Center
  • Tulane Ruth Fertel Community Health Center


Leaders of the GNOHIE are in substantive talks with other major hospitals including West Jefferson Medical Center, Tulane Medical Center  and Children's Hospital about participation in the exchange, which will continue to expand the footprint of the HIE throughout the region.

“The City of New Orleans has worked tirelessly to ensure access to high quality healthcare services,” said Dr. Karen DeSalvo, Health Commissioner for the City of New Orleans. “The implementation of the GNOHIE is an exciting step towards improving efficiency in our system and care coordination for patients. I am confident that it will be used to improve health outcomes for residents across New Orleans.”

More than 250,000 residents and 160+ providers will be part of the care coordination system and GNOHIE. Advocates and leaders of this system hope to eventually connect to the Louisiana Health Information Exchange (LaHIE).

“Information is power—and health information technology can improve population health in powerful ways when deployed effectively,” said Bruce D. Greenstein, Secretary of the Louisiana Department of Health and Hospitals. “By creating an information exchange between hospitals and primary care settings, we can more effectively treat patients and coordinate their care across clinical settings to lower costs and improve outcomes in a meaningful way.”

For more information about the GNOHIE, please visit www.gnohie.org.

For more information about the Beacon Community Program visit www.crescentcitybeacon.org.